Laird is committed to delivering Best-In-Class Quality to customers, and the relentless pursuit of 100% Customer Satisfaction and Continuous Improvement.
We will accomplish this by instilling the following principles at all Laird operations:
- Management Commitment (Driving Quality/Reliable Fulfillment & Customer Satisfaction as a competitive advantage)
- Ownership for Quality (Each employee takes ownership and is held accountable for the quality of their product/service and process)
- Responsiveness (Quick Response to customers inquiries and concerns)
- CIP practices (Driving Innovative solutions throughout Laird via CIP: Continuous Improvement Process)