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Service Help Desks

Our various North American Helpdesks provide access to skilled technicians who provide real time technical support.

Product Hours of Operation Phone
AccuSpeed and Beltpack 24 Hours / 7 Days a week USA – 877-399-2937
CDN – 888-399-5278
Industrial - Remtron Brand 7:30 AM - 4:00 PM PST  Monday - Friday
8:00 AM - 5:00 PM EST
USA – 800-328-5570
CDN – 905-873-9440
Industrial - All Other Brands 8:00 AM - 5:00 PM EST  Monday - Friday USA & CDN – 724-962-3571
And then follow prompts
Industrial - After Hours Emergency All times when standard help desk is closed Use same number as above and then follow the prompts for instructions

 

Service Shop Locations

Our Service locations are strategically located to meet our customer’s needs.

Location Equipment Serviced Shipping Address and Phone Number
Escondido, CA Cattron Control (MKU only)
Remtron
Theimeg (Excalibur only)
1916 West Mission Road
Escondido, CA 92029
Telephone: 800-328-5570
Montreal, QC Accuspeed
Beltpack
Cattron
Cattron Control
Remtron (Patriot only)
Siamtec
Theimeg
3950 Hickmore St.
Laurent, Quebec H4T 1K2
Telephone: 888-399-5278
Sharpsville, PA Accuspeed
Beltpack
Cattron
Cattron Control
Siamtec
Theimeg
58 West Shenango St
Sharpsville, PA, 16150
Telephone: 724-962-3571 And then follow prompts for technical service

Technical Seminars - from practitioners for practitioners

We offer training courses, enabling our customers to carry out system maintenance and service themselves. Upon completion of the seminar, the attendee will be awarded a certificate, authorizing them to perform the respective work.

Training courses can be performed as requested by customers and are also available at the customer's location.

Contact Us for seminars.

excalibur

Service Excalibur 
13.11.2012

1-Day Training at the Cattron-Theimeg Training Center in Mönchengladbach, Germany

  • Begin 9:00
  • Greetings, Introduction of program
  • History of Cattron-Theimeg Europe
  • Transmitter Excalibur 
  • ca. 1 Hour Lunch break
  • Receiver ct24v 
  • Receiver output standards
  • TransKey programming with configuration center
  • Authorization certificate
  • Closing remarks
  • End 15:30
 

 
lrc m1

Service LRC-M1 
14.11.2012

1-Day Training at the Cattron-Theimeg Training Center in Mönchengladbach, Germany

  • Begin 9:00
  • Greetings, Introduction of program
  • History of Cattron-Theimeg Europe
  • Transmitter LRC-M1 
  • ca. 1 Hour Lunch break
  • Receiver ct24 
  • Receiver output standards
  • TransKey programming with configuration center
  • Authorization certificate
  • Closing remarks
  • End 15:30
 

 
th_ec_lo

Service TH-EC/LO 
27.11.2012 - 28.11.2012

Maintenance, Repair and Annual Inspection under VDV201
2.5-Day Training at the Cattron-Theimeg Training Center in Mönchengladbach, Germany

  • Day 1, Begin 9:00
  • Greetings, Introduction of program
  • History of Cattron-Theimeg Europe
  • Telegram »Communication between Transmitter and Receiver«
  • Transmission methods: EFA, Tast, Vario, Mixed-Systems
  • ca. 15 min. break (The breaks will be scheduled to suit the program order)
  • Service-Manual TH-EC/LO-Transmitter
  • ca. 1 Hour Lunch break
  • Service-Manual TH-EC/LO-Transmitter
  • End 16:30
  • Day 2, Begin 9:00
  • Greetings
  • Question Time
  • Service-Manual TH-EC/LO Receiver
  • ca. 15 min. break
  • Service-Manual TH-EC/LO Receiver
  • ca. 1 Hour Lunch break
  • Service-Manual TH-EC/LO Receiver
  • Technical Safety Check
  • End 16:30
  • Day: 3, Begin 9:00
  • Greetings
  • Question time
  • Summary of EC/LO Technology
  • ca. 15 min. break
  • Summary of EC/LO Technology
  • Trouble shooting, Faults
  • Authorization certificate
  • Closing remarks
  • End 13:30
 

Laird Technologies Europe offers an Express Service for repairs to all of its customers

 

Handling
Make a call to us and send your written order and item(s) for repair marked "Express Service". The shipment should be clearly marked with address and either "S" for Same Day or "N" for Next Day.
With this remark you accept the terms for express service.

Same Day
Equipment will be repaired on day of arrival and returned to customer the same day after 14.30pm with Express Parcel or they may be brought and be repaired on the spot.
Conditions:
Shop Repair works in Mönchengladbach Information by phone.
Equipment accepted until 10.00am at CTE. Repair on site Information by phone until 08.00am.
Express services only can be offered for field services within 150 km.

Next Day
Equipment will be repaired upon arrival and returned to customer next day by Express parcel or it can be collected by customer.
Conditions:
Shop Repair is located in Mönchengladbach, Information is available by phone until 10.am.
Equipment accepted until 10.00am at CTE.Repair on site
Information by phone until 10.00am.
Express services only can be offered for field services within 300 km.Express Services cannot be guaranteed. We will inform you immediately should delays be expected.

Related to the sales of batteries or accumulators we as a manufacturer are obligated to inform our customers about the regulation of taking-back and disposal of used batteries and accumulators.

A crossed out dustbin means that batteries must under no circumstances be disposed of with domestic waste! 

Please do not dispose of old batteries and accumulators with your domestic waste but hand them in free-of-charge at a suitable collection point. After usage you can either turn in old batteries or accumulators with us at the below mentioned address or you send them sufficiently stamped by post.

Battery Disposal

Batteries which contain pollutants are marked with the symbol of a crossed out dustbin. Beneath the symbol you can see the chemical label of the respective pollutant:

Explanation of Symbols and labels: 

  • Crossed out dustbin: Batteries and accumulator must not be disposed of with domestic waste
  • Cd: Battery/Accumulator contains Cadmium
  • Pb: Battery/Accumulator contains Lead
  • Hg: Battery/Accumulator contains Mercury

Free-of-charge take-back:  

Cattron-Theimeg Europe GmbH
Krefelder Straße 423-425
41066 Mönchengladbach
GERMANY